Customer Journey Analytics Market is forecasted to value over USD 30.7 billion by 2028 end and register a CAGR of 20.2% from the forecast period 2021-2028.
The communications industry is growing at an exponential rate owing to the technological advancements in recent years and with the advent of 5G wireless network technology, this industry is bound to showcase exceptional growth numbers over the next few years. Key players of the smartphone industry have initiated the manufacturing and distribution of 5G -enabled smartphones in developed nations and these devices shall soon be regularized across the world. Furthermore, technologies like artificial intelligence and machine learning have paved the way for the development of autonomous vehicles and with governments across the world taking initiatives in building an infrastructure compatible with these vehicles, it is predicted to grow at a remarkable rate in the upcoming years. Entertainment and recreational industries like gaming are exponentially proliferating with the introduction of augmented reality (AR) and virtual reality (VR) thus improving the overall gaming experience. The gaming industry is gaining huge popularity across the globe owing to the organization of international tournaments with bigger prize pools thus helping technologies like AR and VR reach every single corner of the world.
The assessment of the Customer Journey Analytics Market is performed considering various factors, like for instance, the business expansion policies of key players, competitive analysis of the progress of new entrants and emerging players, the revenue, financial, and opportunity analysis of market players. The Customer Journey Analytics Market is also analyzed based on the regional segmentation, product or technique, end-user spectrum, etc. This research will be conducted with the implementation of the latest market research methodologies which shall help organizations comprehend the overall market scenario and strategize accordingly.
Major players included in the Customer Journey Analytics Market:
• Oracle
• Adobe
• Salesforce
• Nice
• SAP
• Microsoft
• Genesys
• Cisco
• Teradata
• Alterian
• Brytercx
• Servion
• Hunderhead
• Verint
(Note: The list of the major players will be updated with the latest market scenario and trends)
Customer Journey Analytics Market Segmentation:
By Component
• Solutions
• Services
o Managed Services
o Professional Services
o Support and Maintenance
o Deployment and Integration
o Consulting
By Organization Size
• Large Enterprises
• Small and Medium-sized Enterprises (SMEs)
By Deployment Mode
• On-premises
• Cloud
By Data Source
• Web
• Social Media
• Mobile
• Store
• Call Center
• Other Data Sources (Advertising, Loyalty Programs, Surveys, and Promotional Events)
By Application
• Customer Segmentation and Targeting
• Customer Experience Management
• Customer Behavioural Analysis
• Customer Churn and Retention Management
• Brand Management
• Campaign Management
• Product Management
Other Applications (Compliance Management, Omnichannel Analysis and Customer Customer Lifetime Value Management)
By Vertical
• BFSI
• Government
• Healthcare and Life Sciences
• Retail and eCommerce
• Manufacturing
• Transportation and Logistics
• Media and Entertainment
• Telecommunications and IT
• Travel and Hospitality
• Other Verticals (Energy and Utilities, and Education)
By Region
• North America
• Europe
• Asia-Pacific
• Latin America
• Middle East and Africa
Customer Journey Analytics Market Competitive Analysis:
• Tier-1 Players
• Tier-2 Players
• Emerging Players
• New Entrants
Future Market Analytics Focus Points:
• SWOT Analysis
• Key Market Trends
• Key Data -Points Affecting Market Growth
• Revenue and Forecast Analysis
• Growth Opportunities For New Entrants and Emerging Players
• Key Player and Market Growth Matrix
Objectives of the Study:
• To provide a comprehensive analysis on the Customer Journey Analytics Market By Component, By Organization Size, By Deployment Mode, By Data Source, By Application, By Vertical and By Region
• To cater extensive insights on factors influencing the market growth (drivers, restraints, industry-specific restraints, business expansion opportunities)
• To anticipate and analyse the market size expansion in key regions- North America, Europe, Asia Pacific, Latin America and Middle East and Africa
• To record and evaluate competitive landscape mapping- strategic alliances and mergers, technological advancements and product launches, revenue and financial analysis of key market players
In case of any requirements or changes to the current table of content please contact us at:
enquiry@futuremarketanalytics.com
