Speech Analytics Market Summary:

The speech analytics market is experiencing significant growth due to the increasing demand for customer insights and the need for improving customer experience. Speech analytics is a technology that analyzes spoken words and extracts valuable information from customer interactions. It helps organizations gain a deeper understanding of customer behavior, preferences, and sentiment. One of the key drivers of the speech analytics market is the rising importance of customer experience. In the cutthroat business environment of today, offering outstanding customer service is essential for success.  Speech analytics enables companies to identify patterns and trends in customer interactions, allowing them to make data-driven decisions to enhance customer satisfaction. Another factor driving the growth of the speech analytics market is the increasing adoption of artificial intelligence (AI) and machine learning (ML) technologies. These technologies enable speech analytics solutions to automatically transcribe and analyze large volumes of customer conversations, saving time and resources for businesses. AI-powered speech analytics can also detect emotions and sentiments, helping organizations identify potential issues and take proactive measures to address them.

Furthermore, the speech analytics market is benefiting from the growing demand for compliance and risk management solutions. Speech analytics can monitor and analyze customer interactions to ensure regulatory compliance and detect any fraudulent activities. This helps organizations mitigate risks and maintain a high level of integrity in their operations. The speech analytics market is witnessing rapid growth driven by the increasing focus on customer experience, the adoption of AI and ML technologies, and the need for compliance and risk management. As businesses strive to gain a competitive edge, speech analytics provides valuable insights that can drive improvements in customer service, operational efficiency, and overall business performance.

Speech Analytics Market Overview:

The Speech Analytics Market overview provides a comprehensive understanding of the analyzed market. It includes an introduction to the market, its size, growth rate, and key trends. This aims to give clients a broad understanding of the market landscape. The market analysis of the Speech Analytics Market delves deeper into the market dynamics, focusing on factors such as market drivers, challenges, and opportunities. It explores the macroeconomic and microeconomic factors affecting the market, industry regulations, and emerging market trends. The analysis provides valuable insights into the current and future market conditions.

The assessment of the Speech Analytics Market is performed by taking various factors into consideration, like, for instance, the business expansion policies of key players, competitive analysis of the progress of new entrants and emerging players, and the revenue, financial, and opportunity analysis of market players. The also analyzed based on regional segmentation, type or technique, end-user spectrum, etc. This research implements the latest methodologies to help clients understand the overall market scenario and strategize accordingly. The Speech Analytics Market report provides an overview of the different types of analysis conducted during the market research process, including but not limited to SWOT analysis, Porter's Five Forces analysis, PESTLE analysis, and market forecasting. These analyses provide a deeper understanding of the market dynamics and assist in making informed business decisions.

Major players included in the Speech Analytics Market:

  • Nice
  • Micro Focus
  • Verint
  • Avaya
  • Opentext
  • Google
  • AWS
  • Vonage
  • Genesys
  • Calabrio
  • Eleveo
  • Callminer
  • Clarabridge
  • Voci Technologies
  • Almawave
  • Marchex
  • Enghouse Interactive
  • Castel
  • Aspect
  • Sabio
  • Business Systems
  • Talkdesk
  • Voicebase
  • Tech Mahindra
  • Invoca
  • Tethr
  • Cogito
  • Intelligent Voice
  • Kwantics

Speech Analytics Market Segmentation:

By Component 

  • Solutions
    • Speech Engine
    • Indexing and Query Tools
    • Reporting and Visualization Tools
    • Workforce Optimization
    • Others (Emotion Detection, Root Cause Analysis, and Quality Management)
  • Services
    • Professional Services
      • Consulting
      • System Integration and Implementation
      • Support and Maintenance
    • Managed Services

By Application 

  • Customer Experience Management
  • Call Monitoring
  • Agent Performance Monitoring
  • Sales and Marketing Management
  • Competitive Intelligence
  • Risk and Compliance Management
  • Others (Business Process Management, and Predictive Analysis)

By Deployment Mode 

  • Cloud
  • On-Premises

By Organization Size 

  • Small And Medium-sized Enterprises
  • Large Enterprises

By Vertical 

  • Banking, Financial Services, And Insurance
  • Retail And Ecommerce
  • IT and Telecom
  • Energy and Utilities
  • Travel and Hospitality
  • Government
  • Healthcare and Life Sciences
  • Media and Entertainment
  • Others (Education, Transportation and Logistics, and Manufacturing)

Future Market Analytics Focus Points:

  • SWOT Analysis
  • Key Market Trends
  • Key Data -Points Affecting Market Growth
  • Revenue and Forecast Analysis
  • Growth Opportunities For New Entrants and Emerging Players
  • Key Player and Market Growth Matrix

Speech Analytics Market Competitive Analysis:

The competitive analysis of the Speech Analytics Market assesses the competitive landscape of the market. It includes evaluating key players in the industry, their market share, business strategies, and competitive advantages. The competitive analysis also highlights the strengths and weaknesses of major competitors, allowing clients to understand the competitive positioning of companies operating in the market.

Objectives of the Study:

  • To provide a comprehensive analysis on the Speech Analytics Market by segmentation and by region
  • To cater extensive insights on factors influencing the market growth (drivers, restraints, industry-specific restraints, business expansion opportunities)
  • To anticipate and analyse the market size expansion in key regions- North America, Europe, Asia Pacific, Latin America and Middle East and Africa
  • To record and evaluate competitive landscape mapping- strategic alliances and mergers, technological advancements and product launches, revenue and financial analysis of key market players

How our market research reports help clients:

Our market research reports provide valuable insights to clients in their decision-making process and support their growth and market capture efforts. They offer:

  • Comprehensive understanding of market trends, dynamics, and growth potential.
  • Identification of niche markets and emerging opportunities.
  • Assessment of competitive landscape and strategic benchmarking.
  • Insights into consumer preferences, buying behavior, and market demand.
  • Risk assessment and mitigation strategies.
  • Market forecasting and trend analysis for informed business planning.
  • Understanding product development, pricing, and other strategies.

In case of any specific requirements or changes to the current table of content based on your scope, please contact us at: enquiry@futuremarketanalytics.com

Description

Speech Analytics Market Introduction

  • Objectives of the Study
  • Market Definition
  • Market Scope
    • Years Considered for the Study
    • Market Covered
  • Currency
  • Limitations
  • Stakeholders

Research Methodology

  • Research Data
    • Secondary Data
      • Key Data from Secondary Sources
    • Primary Data
      • Key Data from Primary Sources
  • Market Size Estimation
  • Market Breakdown and Data Triangulation
  • Assumptions for the Study

Executive Summary

  • Market Outlook
  • Segment Outlook
  • Competitive Insights

Speech Analytics Market Variables, Trends & Scope

  • Market Lineage Outlook
  • Penetration and Growth Prospect Mapping
  • Industry Value Chain Analysis
  • Cost Analysis Breakdown
  • Technology Overview
  • Regulatory Framework on Country Level
    • Reimbursement Framework
    • Standards and Compliances

Speech Analytics Market Overview

  • Market Dynamics
    • Market Driver Analysis
    • Market Restraint Analysis
    • Industry Challenges

Speech Analytics Market Analysis Tools

  • Industry Analysis – Porter
    • Supplier Power
    • Buyer Power
    • Substitution Threat
    • Threat from New Entrants
    • Competitive Rivalry
  • Pestel Analysis
    • Political Landscape
    • Environmental Landscape
    • Social Landscape
    • Technology Landscape
    • Legal Landscape

Speech Analytics Market, By Segmentation Historical Analysis 2017-2022 and Forecast 2023-2032 (USD million)

By Component 

  • Solutions
    • Speech Engine
    • Indexing and Query Tools
    • Reporting and Visualization Tools
    • Workforce Optimization
    • Others (Emotion Detection, Root Cause Analysis, and Quality Management)
  • Services
    • Professional Services
      • Consulting
      • System Integration and Implementation
      • Support and Maintenance
    • Managed Services

By Application 

  • Customer Experience Management
  • Call Monitoring
  • Agent Performance Monitoring
  • Sales and Marketing Management
  • Competitive Intelligence
  • Risk and Compliance Management
  • Others (Business Process Management, and Predictive Analysis)

By Deployment Mode 

  • Cloud
  • On-Premises

By Organization Size 

  • Small And Medium-sized Enterprises
  • Large Enterprises

By Vertical 

  • Banking, Financial Services, And Insurance
  • Retail And Ecommerce
  • IT and Telecom
  • Energy and Utilities
  • Travel and Hospitality
  • Government
  • Healthcare and Life Sciences
  • Media and Entertainment
  • Others (Education, Transportation and Logistics, and Manufacturing)

North America Market Analysis 2017-2022 and Forecast 2023-2032 (USD Million)

  • Introduction
  • Historical Market Size (USD Mn) Analysis By Country, 2017-2022
    • U.S.
    • Canada
    • Mexico
    • Rest of North America
  • Market Size (USD Mn) Forecast for North America 2023-2032

Latin America Market Analysis 2017-2022 and Forecast 2023-2032 (USD Million)

  • Introduction
  • Regional Market Trends
  • Historical Market Size (USD Mn) Analysis By Country, 2017-2022
    • Brazil
    • Venezuela
    • Argentina
    • Rest of Latin America
  • Market Size (USD Mn) Forecast for Latin America 2023-2032

Europe Market Analysis 2017-2022 and Forecast 2023-2032 (USD Million)

  • Introduction
  • Historical Market Size (USD Mn) Analysis By Country, 2017-2022
    • Germany
    • U.K
    • France
    • Italy
    • Switzerland
    • Spain
    • Russia
    • Poland
    • Rest of Europe
  • Market Size (USD Mn) Forecast for Europe 2023-2032

Asia Pacific Market Analysis 2017-2022 and Forecast 2023-2032 (USD Million)

  • Introduction
  • Historical Market Size (USD Mn) Analysis By Country, 2017-2022
    • Japan
    • China
    • Singapore
    • Korea
    • India
    • Australia and New Zealand
    • ASEAN
    • Rest of Asia Pacific
  • Market Size (USD Mn) Forecast for Asia Pacific 2023-2032

Middle East and Africa Market Analysis 2017-2022 and Forecast 2023-2032 (USD Million)

  • Introduction
  • Historical Market Size (USD Mn) Analysis By Country, 2017-2022
    • UAE
    • South Africa
    • Egypt
    • Saudi Arabia
    • Rest of MEA
  • Market Size (USD Mn) Forecast for MEA 2023-2032

Speech Analytics Market Company Profiles:

  • Nice
  • Micro Focus
  • Verint
  • Avaya
  • Opentext
  • Google
  • AWS
  • Vonage
  • Genesys
  • Calabrio
  • Eleveo
  • Callminer
  • Clarabridge
  • Voci Technologies
  • Almawave
  • Marchex
  • Enghouse Interactive
  • Castel
  • Aspect
  • Sabio
  • Business Systems
  • Talkdesk
  • Voicebase
  • Tech Mahindra
  • Invoca
  • Tethr
  • Cogito
  • Intelligent Voice
  • Kwantics

We will provide a Company Overview (HQ, Business Segments, Employee Strength), Technology Portfolio, Competition Dashboard, Competitors Deep Dive, SWOT Analysis, Financial Overview/Layouts, and Strategic Overview of the above company profiles.

(Note: The list of the major players will be updated with the latest market scenario and trends)

Impact of COVID-19

  • Positive influence on the industry
  • The financial disruption of the sector
  • Impact of COVID-19 on emerging companies
  • Significant mandates in the industry regulations initiated by administrations
  • The overall economic slowdown of the developing and developed nations

Competitive Intelligence and Competitive Matrix

  • Competitive Intelligence
  • Competitive Matrix

Major Deals and Strategic Alliances Analysis

  • Joint ventures
  • Mergers and acquisitions
  • Licensing and partnerships
  • Technology Collaborations
  • Strategic Divestments
  • Market Entry Strategies

Relevant Case Studies and Latest News Updates

Key Market Takeaway Points from the Market Analysts at Future Market Analytics